Shipping and Delivery Policy
We deliver products Australia wide using Australia Parcel Post and couriers. Shipping costs are a flat rate of $15.00 per order and will be added to the order total before checkout. Orders are typically dispatched within 2 business days in non-peak periods. During peak periods every effort will be made to ship same day! Shipping times are estimated at between 3-10 business days depending on your location within Australia.
Some items, due to size and weight restrictions will be marked as pick up from store only, or additional freight to be charged. These items will require a quote on freight if you are unable to pick up from store.
Australia Post Parcel service delivers Australia wide and requires a signature for delivery. Deliveries in Australia are to be made to physical addresses or PO Boxes where possible. If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. Home delivery is not guaranteed. To ensure we can despatch promptly, please ensure that your delivery address is correct. Please note, Our responsibility ends once Australia Post takes delivery of the item. We will supply you with a tracking number to track your parcel, you can contact Australia Post re late or missing deliveries.
In the event of a significant error in shipping or total calculations, we will contact you to advice of correct charges or cancel the order and issue a refund if necessary.
Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than you. As we are a Bricks and Mortar store that sells to walk in customers, some items may be price-marked with the retail price ticket.
We now offer Express Post as a shipping option. This is not an overnight service. Please be aware that Express Post is still subject to our 2 Business Day despatch time. However, we do treat Express as priority and aim to have your parcel despatched earlier if possible. Additional charges will apply and a separate invoice for the additional freight charges will be issued.