Shipping and Delivery Policy
We deliver products Australia wide using Australia Parcel Post and Fastway Couriers. Shipping costs are a flat rate of $12.99 or $19.99 Express Post per order and will be added to the order total before checkout. Orders are typically dispatched within 2 business days in non-peak periods. During peak periods every effort will be made to ship same day! Shipping times are estimated at between 3-10 business days* depending on your location within Australia. Please note that we do not ship outside Australia.
We do recycle packaging where possible so the carton our item arrives in will most likey not be the original pakaging.
Some items, due to size and weight restrictions will be marked as pick up from store only, or additional freight to be charged. These items will require a quote on freight if you are unable to pick up from store.
Australia Post Parcel service delivers Australia wide and requires a signature for delivery. Deliveries in Australia are to be made to physical addresses or PO Boxes where possible. If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. If the parcel is not collected with in 10 business days, it will be returned to sender. In this case, it can be shipped but postage costs will have to be re-paid. Any refund issued in this case will be less shipping and any fees incurred. Home delivery is not guaranteed. To ensure we can despatch promptly, please ensure that your delivery address is correct. Please note, Our responsibility ends once Australia Post takes delivery of the item. We will supply you with a tracking number to track your parcel, you can contact Australia Post re late or missing deliveries.
In the event of a significant error in shipping or total calculations, we will contact you to advice of correct charges or cancel the order and issue a refund if necessary.
Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than you. As we are a Bricks and Mortar store that sells to walk in customers, some items may be price-marked with the retail price ticket.
We now offer Express Post as a shipping option. This is not an overnight service. Please be aware that Express Post is still subject to our 2 Business Day despatch time. However, we do treat Express as priority and aim to have your parcel despatched earlier if possible. Additional charges will apply and a separate invoice for the additional freight charges will be issued.
*Shipping delays are currently being experienced due to the Coronavirus pandemic.
With the festive season likely to be extra busy this year, please post early if possible and note the cut-off dates. Australia Post are delivering your parcels as safely and quickly as they can, but Christmas deliveries may take longer this year due to ongoing COVID-19 restrictions and record parcel volumes.
Standard Flate Rate Delivery by Saturday 12 December 2020. Express Post 19th December 2020
Pay additional fee for Express Post by Saturday 19 December 2020. (Contact store for quote on your order if oversize)