Shipping and Delivery Policy
We do recycle packaging where possible so the carton our item arrives in will most likey not be the original pakaging.
*Some items, due to size and weight restrictions will be marked as pick up from store only, or additional freight to be charged as per the description on the item. These items will require a quote on freight if you are unable to pick up from store.
Australia Post Parcel service delivers Australia wide and requires a signature for delivery. Deliveries in Australia are to be made to physical addresses or PO Boxes where possible. If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. If the parcel is not collected with in 10 business days, it will be returned to sender. In this case, it can be re-shipped but postage costs will have to be re-paid. Any refund issued in this case will be less shipping and any fees incurred. Home delivery is not guaranteed. To ensure we can despatch promptly, please ensure that your delivery address is correct. Please note, Our responsibility ends once Australia Post takes delivery of the item. We will supply you with a tracking number to track your parcel, you can contact Australia Post re late or missing deliveries.
In the event of a significant error in shipping or total calculations, we will contact you to advice of correct charges or cancel the order and issue a refund if necessary.
Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than you. As we are a Bricks and Mortar store that sells to walk in customers, some items may be price-marked with the retail price ticket.
We now offer Express Post as a shipping option. This is not an overnight service. Please be aware that Express Post is still subject to our 2 Business Day despatch time. However, we do treat Express as priority and aim to have your parcel despatched earlier if possible. Additional charges will apply and a separate invoice for the additional freight charges will be issued.
*Due to extended COVID-19 restrictions, limited air freight capacity and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.
The best way to track and manage your deliveries is with the Australia Post Mobile App. Get the AusPost App.
We have added TNT Road Express as a delivery partner. Even though you may opt for Australia Post or Australia Post Express, we reserve the right to change carrier to give our customers the quickest delivery time.